Payment, Cancellation, and Refund Policy

Last updated: September 29, 2026

This Payment, Cancellation, and Refund Policy (“Policy”) applies to digital educational products and online courses purchased from:

5D Regeneration Holding LLC

Identification Number: 405873684

Registered address:
Georgia, Tbilisi, Vake District, Zakaria Paliashvili Street, Building 41, Entrance 1, Basement

Email: [email protected]

Phone: +995577403474

Website: hondorchyn.com

This Policy is part of the Public Offering by 5D Regeneration Holding LLC.

If the provisions of this Policy conflict with the mandatory requirements of applicable law, the relevant mandatory legal requirements shall apply.

 
1. TERMS
Buyer — an individual or legal entity that places an order and pays for it.

A student is an individual who is granted personal access to a purchased digital educational product.

If the Buyer purchases the product for themselves, the Buyer and the Student are the same person.

If a product is purchased for another person, the financial rights and obligations apply to the Purchaser, and personal access is granted to the relevant Student.

A consumer is an individual who purchases a product primarily for personal purposes not related to entrepreneurial, commercial, craft, or other professional activities.

Digital content—educational and informational materials in digital form, including videos, audio files, texts, images, recordings, assignments, electronic files, and other materials provided through an educational platform, a personal account, a restricted-access digital resource, or by other electronic means.

Full digital access—providing the Student with the ability to access purchased Digital Content to the extent specified by the relevant product or pricing plan.

Simply opening an empty technical account or personal account does not, in and of itself, constitute the provision of full digital access if the purchased content is, in fact, unavailable.

 
2. NATURE OF DIGITAL EDUCATIONAL PRODUCTS
The digital products of 5D Regeneration Holding LLC are informational and educational in nature and focus on wellness.

They are designed for self-guided study of educational materials and practices related to bodily self-awareness, attention to sensations, movement, breathing patterns, relaxation, and other topics listed in the description of the relevant product.

Digital Products:

do not constitute medical care;
do not constitute medical diagnosis;
do not constitute treatment;
do not constitute medical therapy;
do not constitute medical rehabilitation;
do not replace professional medical care.
5D Regeneration Holding LLC does not guarantee the achievement of any specific individual result as a result of using these educational materials.

 
3. SPECIFIC PERSONALIZED EDUCATIONAL SERVICES
Personalized educational feedback, individualized support, personalized reviews, consultations, and other services provided by a specialist are not considered part of a digital educational product under this Policy unless the relevant service was purchased separately and explicitly designated as a separate service.

Such services can:

be processed separately;
have a separate description;
have a separate price;
be paid for using a separate, available payment method;
be governed by separate terms and conditions regarding provision, cancellation, and refunds.
The purchase of a digital course does not, in and of itself, grant the right to receive a separate, personalized educational service, unless otherwise expressly provided for in a specific offer.

 
4. PRICE AND PAYMENT
The price of a specific digital product or Plan is disclosed to the Buyer prior to payment, specifically:

on the Website;
on the product page;
on the order page;
on the payment page;
on the invoice;
in the order confirmation;
or in any other email related to a specific order.
Until payment is confirmed, the Buyer is provided with information regarding the final amount and currency of the payment.

Payment can be made:

via bank transfer card through a connected payment provider;
by bank transfer ;
or by any other available and legal payment method.
An order is considered paid after:

receipt of funds in the relevant account; or
receipt of reliable confirmation of a successful payment from the payment provider used.
Unless otherwise expressly stated, the Buyer’s bank fees, currency conversion charges, and other fees charged independently by the bank, card issuer, or other payment intermediary are not included in the product price.

 
5. PAYMENT IN INSTALLMENTS
Payment in installments may be available for certain products.

The amount, number, and due dates of payments are determined prior to the conclusion of the relevant installment payment agreement and may be specified as follows:

on the order or payment page;
on the invoice;
in the order confirmation;
in the customer account;
via email;
in any other written electronic message.
The buyer is required to adhere to the agreed-upon payment schedule.

No penalty will be charged for the first 6 calendar days of delinquency.

Starting on the 7th calendar day, the Contractor shall be entitled to charge a penalty of 0.1% of the amount of the overdue payment for each calendar day of delay, but not to exceed 10% of the relevant overdue payment, provided that the application of such a penalty is permitted by mandatory law.

The penalty is not capitalized.

In the event of a payment delinquency, the Contractor has the right to temporarily suspend access to the relevant digital product until the outstanding balance is paid.

Once full payment of the outstanding balance has been confirmed, access is typically restored within 24 hours.

Suspension of access:

does not constitute an automatic termination of the contract;
does not relieve the Buyer of the obligation to adhere to the agreed payment schedule;
does not prevent the Buyer from contacting customer support.

6. PROVISION OF DIGITAL ACCESS
Digital content is considered provided from the moment the Student is actually given the opportunity to use the purchased materials.

Access may be provided through:

educational platform;
personal account;
restricted digital resource;
app;
email;
private channel or group;
other electronic method provided by the relevant product.
If the Purchaser and the Student are different individuals, access is considered granted once it has been provided to the actual Student.

The fact that digital access was provided and the time it was provided may be confirmed by:

technical logs;
information from the educational platform;
data from the personal account;
information regarding the Student’s registration;
email messages;
electronic invitations;
order and transaction identifiers;
information regarding the granting of access;
login and usage history of the Platform, if such information is technically available;
other admissible evidence.

7. CONSUMER’S RIGHT OF WITHDRAWAL
If the Buyer is a Consumer and the Contract was concluded remotely, the Buyer generally has the right to withdraw from the remote contract without providing a reason within 14 calendar days, unless otherwise provided by law or the right of withdrawal has been properly forfeited.

When exercising the right to cancel without giving a reason, as provided by law, the Buyer is not required to explain the reason for their decision.

Nothing in this Policy limits the Consumer's statutory rights, which cannot be restricted by contract.

This is in accordance with the general 14-day rule under Georgian law for distance contracts. SSI “Georgian Code of Civil Law”

 
8. IMMEDIATE DELIVERY OF DIGITAL CONTENT
The buyer may request delivery of the purchased Digital Content before the applicable withdrawal period expires.

If applicable law provides for the possibility of forfeiting the right of withdrawal in connection with the provision of Digital Content, the Buyer must take a separate, active step prior to gaining full digital access and confirm the following:

a request to provide the purchased Digital Content immediately;
consent to the commencement of performance of the Agreement before the expiration of the applicable withdrawal period;
an understanding that, once the Digital Content has been provided, the right to withdraw from the Agreement regarding the Digital Content already provided without giving a reason may be lost in the cases provided for by law.
Such confirmation:

is provided separately from the general acceptance of the Agreement;
cannot be pre-checked on behalf of the Buyer;
is the result of the Buyer’s active action.
5D Regeneration Holding LLC has the right to retain evidence of such consent, including:

date and time;
email;
order ID;
form ID;
text and version of the consent;
action taken by the Buyer;
IP address and other technical information related to acceptance.
Georgian law specifically requires an explicit request from the consumer if performance begins before the expiration of the withdrawal period. სSIp “Legislative Gazette of Georgia”

 
9. REFUNDS AFTER DIGITAL ACCESS HAS BEEN PROVIDED
If the Student has been provided with the purchased Digital Content and the Purchaser has duly forfeited the right, provided for by mandatory law, to withdraw from the purchase of the Digital Content that has already been provided, the cost of such content is non-refundable solely due to a subsequent change of mind by the Purchaser or the Student.

In particular, the following do not, in and of themselves, create a right to a refund for Digital Content that has been properly provided:

the decision not to begin the course after access has been granted;
failure to use the access provided;
discontinuation of the course;
failure to complete educational assignments;
failure to meet subjective expectations, provided that the product conforms to the published description;
failure to achieve the expected individual result;
lack of a suitable device or software on the Buyer’s end;
lack of a stable internet connection for reasons not attributable to the Contractor;
provision of an incorrect email address or other necessary contact information.
This section applies only to the extent that the relevant limitation is permitted by mandatory law.

 
10. NO GUARANTEE OF RESULTS
Results from using the educational materials vary from person to person.

5D Regeneration Holding LLC does not guarantee any specific change in condition, appearance, well-being, or any other individual result.

The absence of a guarantee of results does not relieve the Contractor of its obligation to provide the purchased Digital Content in accordance with the published description of the relevant product.

 
11. FAILURE TO DELIVER OR DEFECTIVE DELIVERY
This Policy does not limit the Buyer’s statutory rights in the event of an actual failure to deliver or a defective delivery of the purchased digital product.

In particular, the Buyer has the right to contact the Contractor if:

the purchased digital access was not provided;
the product provided differs materially from the purchased Plan;
a material technical issue arose due to a cause attributable to 5D Regeneration Holding LLC and was not properly resolved;
another breach entitles the Buyer to a mandatory remedy under applicable law.
Depending on the circumstances and mandatory law, the Buyer may demand:

to provide the missing access;
to resolve the technical issue;
to grant a reasonable extension of time for performance;
to proportionately reduce the price;
to refund the price of the undelivered portion;
to terminate the Contract in the cases provided for by law;
to exercise another mandatory remedy.
The existence of a claim regarding the portion of the product that was not actually provided does not in itself imply the right to a refund for the other portion of the Digital Content that was properly provided and for which the right of withdrawal has been lawfully forfeited.

 
12. TRANSFER OF ENROLLMENT
If a specific product allows for enrollment in multiple sessions, the Purchaser or Student may request to transfer their enrollment to a subsequent session.

Unless otherwise specified in the terms and conditions for a particular product, a transfer may be requested:

once;
no later than 14 calendar days from the date of payment.
Rescheduling is an additional contractual option and does not replace the Consumer's statutory rights.

A mutually agreed postponement does not establish a new deadline for withdrawing from the original contract, unless otherwise provided by mandatory law.

 
13. CHANGES BY 5D REGENERATION HOLDING LLC
For objective organizational or technical reasons, the start date of a course, track, or individual digital event may be changed.

Such a change should not significantly reduce the size of the purchased digital product.

If a specific purchased component of the product cannot be provided, the Parties may agree:

carryover;
an equivalent digital alternative;
credit toward another product;
refund for the portion not provided.

14. PROCEDURE FOR SUBMITTING A CLAIM
To exercise the statutory right to cancel or to file a claim for a refund, the Buyer shall submit a clear and unambiguous claim to:

[email protected]

or through another official support channel listed on the Website.

To speed up the order search, the Buyer may voluntarily provide the following information:

the name of the purchased product;
the email address or phone number used when placing the order;
the payment date;
the payment amount and currency;
the order number;
the payment transaction ID;
other information that identifies the order.
Failure to provide additional information does not in itself deprive the Consumer of their rights under the law, provided that their communication allows for the proper identification of the relevant contract or order.

If your inquiry is related to a technical issue, we recommend including a description of the problem and, if possible, a screenshot or other information that will help us investigate the situation.

 
15. RETURN PERIOD AND METHOD
If the Buyer is entitled to a refund, the refund will be issued without undue delay and no later than the deadline specified by mandatory applicable law.

If the right to cancel a distance contract, as provided for by Georgian law, is exercised, the corresponding refund is generally made no later than 14 calendar days from the date of receipt of the Buyer’s notice. SSI “Georgian Code of Civil Law”

Refunds will be issued via the same payment method used by the Buyer if:

This is technically possible;
The parties have not agreed on an alternative method;
An alternative method does not result in additional costs for the Consumer.
The time it takes for the funds to actually be received after the return is processed may depend on:

the Buyer’s bank;
the acquiring bank;
the card network;
the payment provider;
the technical processing time for the relevant transaction.
If the payment was processed by a third-party payment provider, the technical processing of the refund may be carried out through the relevant payment system.

 
16. BUYERS ACTING FOR PROFESSIONAL OR COMMERCIAL PURPOSES
If a Buyer purchases a digital product primarily in connection with their entrepreneurial, commercial, craft, or professional activities, the Consumer’s special right to cancel without giving a reason may not apply to such a Buyer.

Once full digital access has been granted, no refund will be provided solely due to a change of mind on the part of such a Buyer, unless otherwise expressly agreed to by the Contractor in writing.

This section does not relieve 5D Regeneration Holding LLC of its obligation to properly deliver the purchased digital product.

 
17. RELATIONSHIP TO PUBLIC OFFERINGS AND MANDATORY LAWS
This Policy applies in conjunction with:

A public offer;
a description of a specific digital product;
the terms of the applicable Price List;
mandatory applicable law.
Nothing in this Policy limits the Consumer’s rights that cannot be waived under mandatory law.

The invalidity or unenforceability of any provision of this Policy shall not automatically render the remaining provisions invalid.

 
18. CONTACT INFORMATION
5D Regeneration Holding LLC

Identification Number: 405873684

Registered address:
Georgia, Tbilisi, Vake District, Zakaria Paliashvili Street, Building 41, Entrance 1, Basement

Email:
[email protected]

Phone:
+995577403474

Website:
hondorchyn.com