Payment, Cancellation, and Refund Policy

Last updated: August 17, 2026

This Payment, Cancellation, and Refund Policy (hereinafter referred to as the “Policy”) applies to courses, digital content, consultations, support, and other services purchased from:

5D Regeneration Holding LLC

Identification Number: 405873684

Registered Address: Georgia, Tbilisi, Vake District, 41 Zakaria Paliashvili Street, Building 1, Basement

Email: [email protected]

Website: hondorchyn.com

This Policy is part of the Public Offering by 5D Regeneration Holding LLC.

In the event of any conflict between this Policy and the Public Offer, the provisions of the Public Offer shall apply, unless otherwise provided by mandatory applicable law.

TERMS
Buyer — an individual or legal entity that places an order and is responsible for paying for it.

A student is an individual who is granted personal access to the Course and who is actually enrolled in the relevant program.

If the Buyer is an individual purchasing the Course for themselves, the Buyer and the Student are the same person.

If the Course is purchased for another person, the financial rights and obligations regarding payment and refunds belong to the Purchaser, while personal access to and participation in the Course belong to the actual Student.

A consumer is an individual who purchases or uses services primarily for personal purposes not related to commercial, business, craft, or other professional activities.

Digital content refers to informational and educational materials provided in digital form, including videos, audio recordings, texts, images, recordings, assignments, electronic files, and other materials accessible through an educational platform, a personal account, a private channel, a group, or by other digital means.

Full digital access — providing the Student with the ability to access the purchased Digital Content for the relevant Course to the extent that, according to the purchased Plan, it should be made available to the Student as a full digital Course.

Simply opening a technical account or an empty user account does not, in and of itself, constitute the provision of full digital access if the purchased digital content is, in fact, unavailable.

 
1. PAYMENT AND PRICES OF TARIFF COMPONENTS
1.1. The price of a specific Course, Tariff, consultation, or other service is disclosed to the Buyer prior to payment:

— on the Website;

— on the Course page;

— on the order page;

— on the payment page;

— on a bill or invoice;

— in the order confirmation;

— or in another email related to a specific order.

1.2. Prior to payment confirmation, the Buyer is provided with information regarding the final amount and currency of the payment.

1.3. Payment may be made:

— by bank card through a connected payment system;

— by bank transfer;

— by any other method specified by the Contractor or separately agreed upon with the Buyer.

1.4. An order is considered paid after:

— cash receipts into the account of 5D Regeneration Holding LLC; or

— receipt by the Contractor of reliable confirmation of successful payment from the payment system used.

1.5. Unless otherwise expressly stated, the price of the Plan does not include:

— the Buyer's bank's fees;

— currency conversion fees;

— other fees charged directly by the bank, the card issuer, or the Buyer’s payment system.

Cost of included consultations:
1.6. Information about the available consultation formats and their costs is published on the relevant consultation page of the Contractor’s Website.

1.7. Unless otherwise expressly stated prior to payment for a specific Course or Plan, each consultation included in the price of the Course or Plan is considered an “Extended Personal Review” service with a contractual price of 31 euros per consultation.

1.8. The fee of 31 euros is included in the total cost of the purchased Plan and does not constitute an additional payment on top of the Plan’s price.

1.9. The specified value is used to determine the value of:

— consultations actually provided;

— consultations that have not yet been provided;

— a price reduction;

— a refund for a single consultation that was not provided;

— final settlements,

when such a calculation is required under this Policy or applicable law.

1.10. If a rate plan includes multiple consultations, their total contractual cost is calculated based on the number of consultations multiplied by 31 euros, unless a different cost was expressly specified prior to payment.

1.11. If the Fee is not paid in euros, the equivalent of 31 euros in the currency of payment, based on the official exchange rate of the National Bank of Georgia in effect on the date of payment of the relevant Fee, shall be used for settlement purposes.

1.12. If a different price is explicitly stated for a specific rate plan or consultation prior to payment, that specifically stated price shall apply.

1.13. Any subsequent change in the cost of consultations does not affect the cost of consultations included in a previously paid-for plan.

 
2. PAYMENT IN INSTALLMENTS
2.1. Payment in installments may be available for certain rate plans.

2.2. The amount and due dates of payments are set before or at the time the relevant payment schedule is drawn up by means of:

— order or payment pages;

— account;

— order confirmation;

— your personal account;

— email;

— or a written email from an authorized representative of 5D Regeneration Holding LLC.

2.3. The buyer must adhere to the agreed-upon payment schedule.

2.4. No penalty will be charged during the first 6 calendar days of the delay.

2.5. Starting on the 7th calendar day of the delay, the Contractor shall be entitled to charge a penalty of 0.1% of the overdue payment amount for each calendar day of the delay.

2.6. The total amount of the penalty for a single overdue payment shall not exceed 10% of the amount of such overdue payment.

The penalty is not capitalized.

2.7. If the Buyer is in default, the Contractor has the right to temporarily suspend the Student’s access to:

— Course;

— Educational materials;

— assignments;

— consultations;

— Support;

— chat rooms;

— closed channels;

— your personal account;

— other items in the Tariff

until the overdue debt and the applicable penalty are paid in full.

2.8. Once full payment of the outstanding balance has been confirmed, access is typically restored within 24 hours.

2.9. Suspension of Access:

— does not constitute an automatic termination of the contract;

— does not relieve the Buyer of the obligation to make the remaining payments according to the agreed schedule;

— does not prevent the Buyer and the Student from contacting customer support.

 
3. PROVISION OF DIGITAL ACCESS
3.1. Digital content is considered to have been provided in the appropriate scope from the moment the Student is actually given the opportunity to use the purchased digital materials in accordance with the Price List.

A full digital course is considered to have been provided as of the moment full digital access to the purchased course is granted.

Such access may be provided, in particular, through:

— educational platform;

— your personal account;

— Telegram channel;

— Telegram groups;

— a closed digital resource;

— submitting the relevant digital materials electronically.

3.2. If the Purchaser and the Student are different individuals, digital access is deemed to have been provided to the actual Student.

3.3. Consultations, assignment reviews, feedback, and other personalized support are considered to have been provided separately as they are actually rendered.

3.4. Granting full access to Digital Content does not, in and of itself, mean that the consultations or support services included in the Rate Plan have also been fully provided.

3.5. The fact and timing of the provision of digital access may be confirmed by:

— technical journals;

— recordings from the educational platform;

— information from your personal account;

— email;

— via email;

— information regarding the granting of access;

— other admissible evidence.

3.6. “In-depth personalized review” is considered to have been provided once the Student has received the personalized educational feedback specified in the relevant format.

3.7. If a consultation consists of several related stages, it is considered fully completed once the primary outcome of the consultation, as specified by the format, has been provided.

Subsequent brief organizational clarifications do not, in and of themselves, constitute a separate consultation.

 
4. THE CONSUMER’S RIGHT TO CANCEL WITHIN 14 DAYS
4.1. If the Buyer is a Consumer and the contract was concluded remotely, the Buyer generally has the right to withdraw from the contract without giving a reason within 14 calendar days from the date the contract was concluded, except in cases where such right does not apply or has been properly forfeited in accordance with applicable law.

4.2. The right to cancel applies separately, depending on the nature of the tariff components being purchased:

— Digital content;

— consultations;

— Support;

— other services.

4.3. When exercising the right to cancel without giving a reason, as provided by law, the Buyer is not required to explain the reason for their decision.

 
5. IMMEDIATE DELIVERY OF DIGITAL CONTENT
5.1. The Purchaser may request that the Student be granted full access to the purchased Digital Content before the end of the 14-day cancellation period.

5.2. To this end, prior to the activation of full digital access, the Buyer must take a separate, active step and expressly confirm:

— a request to grant full access to the purchased digital content immediately;

— consent to begin performing the contract before the expiration of 14 calendar days;

— an understanding and agreement that, once full access to the purchased Digital Content has been granted, the Buyer loses the right to cancel the Digital Content that has already been provided without giving a reason;

— an understanding that consultations, assignment reviews, and other forms of support are considered to be provided separately and are governed by the relevant provisions of this Policy.

5.3. Such consent:

— is provided separately from the general acceptance of the contract;

— cannot be pre-selected on behalf of the Buyer;

— must be the result of his active efforts.

5.4. 5D Regeneration Holding LLC has the right to retain evidence of the consent provided, including:

— the date;

— time;

— order ID;

— email;

— a copy of the consent form;

— an action taken by the Buyer;

— other technical information related to acceptance.

5.5. The relevant consent and confirmation may also be recorded in the confirmation of the distance contract or on another durable medium.

 
6. REFUNDS AFTER FULL DIGITAL ACCESS HAS BEEN GRANTED
6.1. Once the Student has been granted full access to the purchased Digital Content, the Purchaser—who has previously complied with the requirements of Section 5 of this Policy—loses the right to cancel the purchase of the Digital Content that has already been provided without giving a reason.

6.2. The cost of such Digital Content provided shall not be refunded solely because the Purchaser or Student subsequently changed their mind, discontinued their studies, or decided not to use the access provided.

6.3. The rule in paragraph 6.2 does not limit the mandatory protective measures that may be applied if:

— The purchased digital content was not actually provided;

— The Digital Content provided does not substantially comply with the terms of the purchased Plan;

— a material technical defect arose due to a cause attributable to 5D Regeneration Holding LLC and was not remedied in accordance with the procedure prescribed by law;

— another remedy is required by applicable law.

6.4. If a Rate Plan includes both:

— Digital content that has already been provided; and

— consultations, assignment reviews, feedback, or other personalized support,

These components are accounted for separately.

6.5. The loss of the right to cancel the Digital Content provided does not automatically mean that any consultation that has not yet been provided is considered to have been provided.

At the same time, a refund for a single consultation that was not provided does not constitute a refund for Digital Content that has already been provided, with respect to which the Buyer has duly forfeited the right of withdrawal.

6.6. If the Buyer retains the right of withdrawal, as provided by mandatory law, with respect to services that have not yet been rendered, the financial consequences shall be determined separately for the relevant services in accordance with the applicable mandatory law.

The cost of consultations or other services already provided may be taken into account only to the extent that such a deduction or calculation is permitted by mandatory law.

6.7. Unless otherwise expressly stated prior to payment, the agreed-upon rate of 31 euros will be used for billing a single consultation.

6.8. If there is a statutory right to a refund for a specific consultation that has not yet been provided, the amount of the corresponding item is 31 euros or the equivalent of that amount in the currency of payment, in accordance with the rules set forth in Section 1.11.

6.9. If the consultation was actually provided and its cost may be taken into account in the relevant calculation in accordance with applicable law, the amount of 31 euros or the cost specifically agreed upon prior to payment shall be used.

6.10. If a different consultation fee was specified for a particular Plan prior to payment, the specifically stated fee applies.

6.11. If, in addition to consultations, the Rate includes other personalized Support services for which the cost was not separately established prior to payment, the consequences of any refusal or termination of the relevant portion of the services shall be determined taking into account:

— the nature of the purchased tariff;

— the actual volume provided;

— terms provided prior to payment;

— mandatory legislation.

6.12. 5D Regeneration Holding LLC does not retroactively adjust the allocation of costs for individual components of the Rate Plan solely upon receipt of a refund request.

 
7. SERVICES FULLY RENDERED
7.1. A Consumer-Purchaser loses the right to cancel without cause with respect to a service that has been fully rendered in the cases provided for by law, in particular if:

— the provision of the service began with his prior consent;

— prior to the commencement of performance, the Buyer was aware that the right to cancel would be forfeited once the relevant service had been fully rendered;

— The service was, in fact, provided in full.

7.2. “In-Depth Personal Review” is considered to have been fully provided once the Student has received the personalized educational feedback specified in the relevant format.

7.3. If a consultation is scheduled for a specific time, the consequences of a no-show or late cancellation are governed by the terms of the Rate Schedule and applicable law.

In this regard, the following fact may be taken into account:

— the specialist has set aside the appropriate time;

— was willing to hold a consultation;

— The student did not show up or notified us of the cancellation after the deadline.

7.4. If the consultation is provided asynchronously via Telegram, an online platform, or another channel, the rules regarding failure to appear at the scheduled time apply only if a specific time slot has actually been agreed upon.

 
8. CIRCUMSTANCES IN WHICH A CHANGE IN DECISION DOES NOT GIVE RISE TO A RIGHT OF RETURN
8.1. If the Digital Content and Services comply with the contract and the Buyer has duly forfeited the right to withdraw from the Digital Content provided, the following circumstances do not, in and of themselves, give rise to a right to a refund:

— The buyer changed their mind after being granted full digital access;

— The student did not use the access provided;

— The student has not started the course;

— The student has discontinued the course;

— The student did not complete the assignment;

— The buyer or student expected a different subjective outcome;

— The student has not achieved the desired aesthetic, physical, professional, financial, or other individual outcome;

— The student did not follow the program procedures;

— The student does not have a suitable device;

— The student does not have the necessary software;

— The Student does not have a stable Internet connection for reasons beyond the Contractor’s control;

— The buyer or student provided an incorrect email address, phone number, Telegram username, or other required contact information;

— The buyer did not review the terms and conditions that were actually available to them prior to payment;

— The student missed a scheduled event for reasons not attributable to the Contractor.

8.2. The outcomes of educational programs vary from person to person.

5D Regeneration Holding LLC does not guarantee the achievement of any specific aesthetic, physical, professional, financial, or other results.

8.3. The absence of a guarantee of results does not relieve 5D Regeneration Holding LLC of its obligation to provide the purchased Digital Content and services in accordance with the Price List.

8.4. After the applicable cancellation period has expired, a Student’s failure to use the consultation included in the Rate Plan for reasons not attributable to the Service Provider does not, in and of itself, automatically entitle the Student to a refund of its cost if:

— The student was given a real opportunity to seek counseling;

— its term of use was established in advance or corresponded to the term of the Rate Plan;

— The contractor was ready to provide consultation;

— The consultation was not canceled or failed to take place due to the Contractor’s fault.

 
9. FAILURE TO PROVIDE OR IMPROPER PROVISION OF DIGITAL CONTENT OR SERVICES
9.1. This Policy does not limit the Consumer’s statutory rights in the event of a failure to provide or improper provision of purchased services.

9.2. The Buyer has the right to contact the Contractor, in particular, if:

— the purchased access was not granted;

— the service specified in the Rate Schedule was not provided due to the fault of 5D Regeneration Holding LLC;

— the product provided differs significantly from the purchased plan;

— a significant technical problem arose for a reason related to 5D Regeneration Holding LLC;

— Any other breach of the terms of the contract entitles the Buyer to the corresponding rights under mandatory law.

9.3. Depending on the nature of the breach and applicable law, the Buyer may demand:

— provide the missing access;

— resolve the technical issue;

— to provide the service properly;

— grant a reasonable extension of time for compliance, if applicable;

— reduce the cost proportionally;

— refund the cost of the portion not provided;

— terminate the contract in the cases provided for by law;

— use another required protective measure.

9.4. The mere existence of a claim regarding a specific service that was not provided or was provided improperly does not restore the previously lost right to simply reject other Digital Content that was provided properly, without giving a reason.

9.5. If a consultation included in the Rate Plan was not provided due to the fault of 5D Regeneration Holding LLC and the Parties have not agreed to reschedule or provide an equivalent replacement, the following shall apply to calculate the price reduction or refund for such consultation:

— a price set in advance of payment; or

— if it is not available — 31 euros or the equivalent amount.

 
10. TRANSFER OF PARTICIPATION AND CONSULTATIONS
10.1. Unless otherwise specified in a specific Rate Plan, the Buyer or Student may request to transfer participation to a subsequent session once, provided the request is submitted no later than 14 calendar days from the date of payment.

10.2. The transfer is an additional contractual option and does not replace the Consumer’s statutory rights.

10.3. An agreed postponement does not create a new 14-day period for canceling the originally concluded contract.

10.4. If a consultation is scheduled for a specific time and the Price List does not provide otherwise, rescheduling is possible:

— if you contact us no later than 24 hours before the start;

— no more than once a month.

10.5. Late cancellation, failure to show up, or inability to participate for personal reasons do not automatically entitle you to a refund.

10.6. If the consultation is provided asynchronously, the terms and conditions for providing the necessary:

— photos;

— questions;

— assignments;

— other materials

are communicated to the Student via the Tariff, the Platform, email, Telegram, or any other channel used.

10.7. If a Student fails to provide the information or materials that are objectively necessary for a consultation or visual analysis, the relevant service may be suspended until the necessary information is received.

10.8. If the Student has not provided the necessary materials by the end of the established period for using the relevant service for reasons beyond the control of 5D Regeneration Holding LLC, this does not in itself create an automatic right to a refund after the applicable cancellation period has expired.

 
11. CANCELLATION OR CHANGE BY 5D REGENERATION HOLDING LLC
11.1. For objective organizational or technical reasons, the start date of a Course, consultation, or other event may be changed.

11.2. Such a change must not significantly reduce the scope or quality of the purchased Plan.

11.3. If it is not possible to provide a specific service, the Parties may agree to:

— carryover;

— an equivalent alternative;

— credit applied toward another service;

— a refund for the portion of the service that was not provided.

11.4. If performance is impossible due to circumstances beyond the reasonable control of the Parties, the financial consequences shall be determined taking into account:

— Digital content that has already been provided;

— services actually provided;

— the terms of the contract;

— mandatory legislation.

11.5. If a scheduled consultation is canceled by the Contractor and the Parties have not agreed to reschedule it or provide an equivalent replacement, the cost of the corresponding consultation that was not provided shall be determined in accordance with Sections 1 and 9 of this Policy.

 
12. PROCEDURE FOR SUBMITTING A REQUEST
12.1. To cancel the contract or request a refund, the Buyer must send an unambiguous request to:

[email protected]

or through another official support channel published on the Contractor's Website.

12.2. When exercising the statutory right to cancel without giving a reason, the Buyer is not required to state the reason for their decision.

12.3. To speed up the order search, the Buyer may voluntarily provide the following information:

— the name of the Course or Rate;

— the email address or phone number used when placing the order;

— payment date;

— the amount and currency of the payment;

— order number or payment transaction number;

— other information that helps identify the order more quickly.

Failure to provide such additional information does not, in and of itself, deprive the Consumer of the right to cancel as provided by law, if the Consumer’s request allows for the exercise of that right in accordance with mandatory law.

12.4. When contacting us regarding a technical issue, the Buyer is advised to provide a description of the problem and, if possible, a screenshot, video, or other information that will allow us to verify the situation.

12.5. If the Buyer submits the legally required withdrawal form electronically, the Contractor shall provide confirmation of receipt on a durable medium in accordance with the procedure prescribed by law.

 
13. REFUND TIMEFRAME AND METHOD
13.1. If the Buyer is entitled to a refund, the corresponding amount shall be refunded without undue delay and no later than the mandatory deadline established by applicable law.

For a Consumer’s withdrawal from a distance contract as provided by law, this period generally does not exceed 14 calendar days from the date of receipt of the relevant notice.

13.2. Refunds shall be issued using the same payment method used by the Buyer, unless the Parties have agreed on a different method and such alternative method does not result in additional costs for the Consumer.

13.3. The time it takes for funds to be actually credited after a return is processed may depend on:

— the Buyer's bank;

— payment system;

— a card network;

— the technical processing times for the relevant transaction.

13.4. Bank or payment fees shall not be deducted from the amount of the mandatory consumer refund unless such a deduction is permitted by mandatory law.

13.5. If the Contractor voluntarily provides a refund in excess of the requirements of mandatory law, the terms of such an additional refund may provide for the deduction of non-refundable expenses actually incurred, provided that such terms were disclosed to the Buyer in advance.

 
14. BUYERS ACTING FOR PROFESSIONAL OR COMMERCIAL PURPOSES
14.1. If a Buyer purchases a Course or service primarily in connection with their business, commercial, craft, or professional activities, the Consumer’s special right to cancel without giving a reason may not apply to such a Buyer.

14.2. Once full access to the purchased Digital Content has been granted, no refunds will be provided solely because the Purchaser has changed their mind, unless otherwise expressly agreed to in writing by 5D Regeneration Holding LLC.

14.3. This section does not relieve 5D Regeneration Holding LLC of its obligations in the event of failure to provide or improper provision of the purchased Digital Content or services.

 
15. RELATIONSHIP TO THE PUBLIC OFFER AND MANDATORY LAWS
15.1. This Policy applies in conjunction with the Public Offer and the terms and conditions of the specific Rate Plan.

15.2. Nothing in this Policy limits any right that the Consumer cannot waive under mandatory applicable law.

15.3. The loss of the right to cancel without cause with respect to Digital Content that has been properly provided does not constitute a waiver by the Consumer of the legal remedies available in the event of actual non-delivery or improper performance.

15.4. At the same time, the existence of a claim regarding a specific consultation, Support service, or any other part of the Price List does not automatically entitle the customer to a refund for Digital Content that has been properly provided.

 
16. CONTACT INFORMATION
For questions regarding payment, cancellation, access, technical issues, and refunds:

5D Regeneration Holding LLC

Identification Number: 405873684

Registered address:

Georgia, Tbilisi, Vake District, Zakaria Paliashvili Street, Building 41, Entrance 1, Basement

Email:

[email protected]

Website:

hondorchyn.com

To expedite the processing of your request, we recommend that you send it from the email address you used when placing the corresponding order.